BPO Services

INBOUND CALL CENTER SERVICES Minanshika’s Inbound Call Center Services primarily focuses on maximizing business and profits for our customers. Our Inbound Contact Center Services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call handling enables us to meet the requirements of our call center customers. We have extensive experience in providing inbound call center outsourcing services to global customers in varied industries, such as travel, real estate, airlines and banking. Outsource inbound call center solutions to Minanshika and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition.

Minanshika's Inbound Call Center Services

• 800 Answering Services
• Phone Answering Services
• Reservation Booking Services
• Up-selling and Cross-selling Services
• Claims Processing Services
• Order Taking Services
• Product information services
• Billing Queries Services
• Interactive Voice Response (IVR) Services
• Virtual Receptionist Services
• Inquiry Handling Services
• Medical Answering Services
• Product Recall Management Services
• Rebate Processing Services
• Sales Closure Services
• Subscription Services
• Order Entry Services
• Scheduling Sales Demos Services
• Event Scheduling Services
• Directory Inquiry Services
• Payment Collection Services
• Charge Back Handling Services
• Real Time Inventory Status Services
• Ticketing Sales Subscription Services
• Insurance Claims Processing Services
• Job Dispatch Services
• Warranty Registration Services
• Registration of event and trade show participants and prospects services

OUTBOUND CALL CENTER SERVICES An outbound call center is a must-have for any business organization that is looking to expand its business and increase the number of sales. Outbound contact centers help companies to get in touch with their clients while keeping the costs in check. The main purpose of a call center is to cater to its customers, and it is therefore important that companies analyze their needs before hiring an experienced call center service provider for outbound operations. Minanshika Solutions is a leading provider of outbound BPO services catering to the outbound calling needs of global customers for over a decade. We have an experience of serving clients from different verticals and domains with complete satisfaction.

Outbound Call Center Services Offered by Minanshika When you outsource outbound contact center services to Minanshika, our team helps you increase your sales, follow-up your mails, test unknown markets, develop good customer relationships and make your business a success by cold calling. Some of the key services we offer include -

• Lead Generation Services
• Appointment Setting Services
• Market Intelligence Services
• CATI
• Direct Mail Follow-up Services
• B2C Cold Calling Services
• Customer Satisfaction Surveys
• Telesales & Customer Acquisition
• Debt Collection Services
• Disaster Recovery Services
• Database Development & Management Services
• B2C Lead Generation Services
• B2B Appointment Setting Services
• Customer Follow-up Services
• Customer Loyalty Programs
• Subscription Renewal Services
• Product/Service Promotion
• Warm Calling/Existing Clients/Referrals
• Mortgage Lead Generation
• Tele Surveys
• Information Gathering
• Welcome Call
• Service Satisfaction Follow-ups
• Sales Verification
• Cold Calling Campaigns
• Direct Sales
• Market Research & Surveys
Sales Lead Follow-up

Telemarketing Services Outsourcing telemarketing services can help your organization augment your existing customer relationships. Minanshika, a pioneer in outsourcing, can meet all your telemarketing requirements. We can increase your revenue by effectively closing sales through our competent inbound/outbound telemarketing services and by creating sales force leads. When you outsource telemarketing services to Minanshika, we can provide you with insightful information about the unfulfilled requirements, the level of satisfaction and the needs of your customers. Along with this information, we will also provide your organization with strategic ways to address your customers' issues and enhance customer relationships. Our wide range of offshore telemarketing services include, inbound sales, inbound customer services, outbound research, telemarketing sales and outbound lead generation. Minanshika's Telemarketing Services

1. Cold Calling Services We at Minanshika Solutions have the required skills and expertise to provide you with quality cold calling services. Our team of call center executives leverages the latest and the best cold calling tools and technologies to help our clients acquire new clients and boost revenue. We can also help clients is building a healthy long-term relationship with clients with our excellent communication skills.

2. B2B Cold Calling Services We provide our clients with a well-planned and strategic B2B cold calling services which will help them to acquire and attract new customers within a quick time. We understand the target audience thoroughly and our experienced professionals ensure that we deliver only the best quality B2B cold calling services.

3. Real Estate Cold Calling Services Real estate cold calling services requires highly experienced and skilled resources who are capable of carrying out sensible conversations with the potential prospects of the properties. We ensure that we leverage the latest tools and technologies along with the data provided by the client to ensure that they maximize sales of their properties.

4. B2C Cold Calling Services We have some of the best call center executives and B2C cold calling experts on board who can cater to any of your needs with ease. We create and follow a strategic sales script which will enable us to introduce the prospective client with your products/services, question them, get feedback, and set up a further contact.

5. Inbound Telemarketing Services At Minanshika, we have expertised in providing inbound telemarketing services. When a customer contacts us for inbound telemarketing services, we first analyze and understand our customer's requirements. After analyzing our customer's requirements, our inbound telemarketing experts will provide our customer with an ideal inbound telemarketing solution at a competitive price. Our wide range of inbound services include, dealer locator services, market research surveys, 3rd party verification services, lead generation services, direct response services, order taking services, opinion survey, up-selling / cross-selling services, catalog sales services, membership application services, answering services, insurance claims services and inquiry services.

6. Outbound Telemarketing Services Outsource outbound telemarketing services to Minanshika and get access to 24x7x365 days of professional outbound telemarketing services. We can efficiently qualify leads, build database lists, evaluate a concurrency of databases and suggest other effective marketing strategies. At our outbound telemarketing facility, we use the latest in software and technology to provide you with best-of-breed services. We have the experience and the expertise to provide a range of telemarketing services, which include market research programs, telemarketing sales and Lead Generation Services, telemarketing Appointment Setting Services, product/service sales, Cold Canvassing, primary research, reminder calls, customer satisfaction surveys and telemarketing lead generation amongst others.

7. Telemarketing Consulting Services At Minanshika, we provide proficient telemarketing consulting services. Our services include an on-site analysis, audits on performance, reporting specifications, scripting analysis etc. Our team of telemarketing experts can efficiently develop customized telemarketing scripts and provide call center benchmarking services, training modules etc. Outsource telemarketing consulting services to Minanshika and benefit from our cost-effective and competent services.

8. List Marketing Services We can provide your organization with efficient list marketing services. We can offer telemarketing list and direct marketing list services. The marketing lists that we create include details, such as, zip code, state, city, income, job description and credit card details amongst others. To ensure that your mailing services are effective, we can also offer national change of address services.

LEAD GENERATION SERVICES We generate high-quality, hot leads ready to convert for your business. Improve customer engagement, grow your client base, & boost revenue by partnering with MINANSHIKA. Today, almost every organization requires good leads. Outsourcing lead generation services can help your organization to obtain good leads. If you want to convert prospective customers into long term customers, then outsourcing lead generation services would be the right choice. Minanshika can give your organization good business opportunities on a regular basis. This would result in increased revenue and profits for your organization. Minanshika Solutions has over 16 years of experience in helping organizations generate good leads. We have experience in providing lead generation services to customers from a wide range of industries. This experience has enabled our lead generation professionals to efficiently generate leads for almost any industry.

Minanshika's Lead Generation Services

• Outbound Lead Generation Services
• Lead Generation For Startups
• Lead Generation For IT Companies
• Real Estate Lead Generation Services
• B2B Lead Generation Services
• E-Commerce Lead Generation Services
• Mortgage Lead Generation Services
• Appointment Setting Services
• Local Lead Generation Services
• B2C Appointment Setting Services
• Lead Qualification Services
• B2C Lead Generation Services
• Insurance Lead Generation Services
• Telemarketing Lead Generation Services
• Lead Generation Services For Banking, Financial Services And Insurance (BFSI) Industry

Minanshika can provide your organization with proficient lead generation services. Outsourcing lead generation services to Minanshika can give you access to the best sales leads that are most appropriate. Your organization can see an increase in productivity with the qualified leads that we provide. We can also contact prospective customers from seminars, trade shows and conferences. We have the experience and expertise to provide residential sales leads, business sales leads and B2C sales leads. Our efficient lead generation team can perform efficient marketing services that will have an impact on your customers. Our lead generation professionals can also proficiently generate interest for your organization. With the regular sales leads that we provide, your organization can experience an increase in business development. Our lead generation services include customizing the database to include our customer's requirements, writing a script with the key points, telling prospects about our customer, questioning prospects, getting feedback and using this data to increase sales. Whenever we receive a good lead, we will immediately contact you. We can also help your organization to get a targeted database. Outsource lead generation services to Minanshika and see an increase in your sales and profits.

Customer Support Services We Offer Minanshika Solutions has 16 years of experience in serving clients across various industry segments. Therefore, we understand the importance of helping every distressed customer who is critical to your brand image. Our customer service support includes -

1. Technical Support Minanshika Solutions can provide cohesive customer technical that takes care of evolving technology and increasing cost of operations in a 24/7 environment. If call center technical support is handled by fairly experienced staff, it can pinch your wallet but not with us. We have a high-end remote network and adept team of call center technical experts to handle information in a safe and economized manner. Our versatile customer service support technology-empowerment, network support, service integration, and much more.

2. Remote IT Support In a connected business environment, the technical glitch can occur unanticipated but hiring a full-time IT staff can be expensive. This is where outsourcing remote IT customer support services can make sense to your business. We can deal with any disruptions that occur within your computer hardware, software, or the network. We can provide full-fledged corporate remote helpdesk to troubleshoot any IT issue that is detrimental to your business performance.

3. Toll-free Customer Support We can help your customers reach you more conveniently using the toll-free customer support number. This way, the call charges need not be borne by the caller. This will not only increase customer interactions but will also entice customers to reach you through a preferred channel. Our toll-free customer support will provide an excellent recall value for your business apart from enhancing your local and international reach.

4. Email Support Email is the bread and butter of customer relationships and it can transpire into tangible benefits for both businesses and customers alike. Our email support is the answer to all non-voice needs of call centers. If you receive a bulk of emails from customers have and no means to promptly respond with individualized messages, we have just the solution you need. When you outsource customer support services, we can put an end to your concerns by responding to emails on your behalf. This will help you channel your efforts on other key areas while enjoying customer loyalty.

5. Live Chat Support Outsourcing customer chat support services can let you focus on other areas of business where your attention is an utmost necessity. MINANSHIKA' chat support can elevate your sales chart and enhance ROI. Additionally, it also minimizes your operational expenses to convert potential customers. We can maintain detailed chat transcripts that will help you make sound marketing decisions.

6. Social Media Customer Support We will help you listen to what your customers have to say on social media. Our social media customer support will capture and consolidate conversations from all digital channels. Therefore, enabling you to provide a personalized service experience to patrons in the social media circles. We strongly believe that the dawn of individualized social media response is here to stay to replace the bot-driven engagement. Therefore, leading to greater sales and customer loyalty.

7. Video Chat Customer Support You can start visual engagement with customers to understand their concerns and provide a relevant solution. Our video chat customer support will add a human touch to the engagement with clients so that it sets a precedent to build strong business relations. 8. Multi-channel Support We will help your customers find more ways than one to convey their concerns about your business. We will provide a robust way for clients to connect and share their issues by understanding their convenience in using support channels. The highly individualized multi-channel support will make your business capable of handling nearly all challenges without fuss.